Communication Keeps Western Clients Pest-Free

When it comes to pest control, keeping clients happy and pest-free is an art, and one that Western takes very seriously. It starts with making clients our top priority, and developing processes and procedures that ensure superior service each time Western walks through the door. Customer care is as much about communication as it is about pest control – by making clients aware of the steps Western takes to reduce pest pressures, clients can better address issues that help create them.

“With pest control, you’re dealing with living organisms that you don’t always have complete control over,” notes Win Higgins, Quality Assurance Manager. “What counts is how quickly we resolve that issue. Client communication plays a big part.”

Higgins breaks down the essentials of pest-control communication into:

• What you did
• Why you did it
• The expected result

In addition to face-to-face communication, Western also takes goes to great efforts to produce detailed pest control documentation that prepares clients for successful audits. “Our service technicians and service supervisors are who really build value into Western’s service,” Higgins says. “By working together with our clients, we continually reinforce successful outcomes.”

Posted on February 9, 2012