Pest Control Guarantee Supports Your Bottom Line

When you invest in your business, you want to invest in things that will make a difference. Poor-quality supplies or relationships don’t expand your potential, and the same goes for commercial pest control.

It’s important to invest in solutions that are going to work.

Western understands the importance of each and every dollar you spend, which is why we back our commercial pest control offering with a proven-performance guarantee. “We take pride in solving the problem,” notes Frank Ellis, Training Specialist. For difficult issues, that means Western will return until they are solved – no matter what it takes.

When you invest in pest control, you’re investing in solutions designed to make your business better. Learn more about our pest control guarantee and our customer promise.

Pest Control Checks and Balances

When you have a pest infestation, pest control is about fast, effective treatment. However, true pest control is about protocols that prevent pests from entering in the first place. Western has been working with clients to control problem pests for more than 80 years, and uses extensive checks and balances to devise Integrated Pest Management solutions.

In-house quality assurance: Every commercial pest situation is different, but effective pest exclusion and treatment relies on proven methods. Our quality-control team continually reviews new developments in Integrated Pest Management and ensures consistent application in the field.

Regular audits out in the field: Western’s in-house quality assurance team conducts regular field evaluations to make certain that all technicians are utilizing the very latest treatment methods according to the exact specifications designed to drive maximum impact.

On-staff entomologists: Effective pest control requires mastery of pest biology and behavior. Western entomologists focus on the science of pest biology and behavior to perform environmentally sensitive treatment that works.

Considering a New Pest-Control Partner?

Pest control is an investment. From devising the right pest-control plan to assisting with audits, it’s important to know that your pest-control partner takes its commitment to creating a pest-free environment seriously. When working with new clients, Western encounters a few common triggers that lead to a change in pest-control partner, according to Billy Carberry, Regional Sales Manager for Western’s Southeast PA, Delaware and Baltimore region:

• Pest problems are not going away
• Technician changes impact service
• A company’s technician is not up to par

With new clients, Western takes a consultative approach, because every pest problem is different. Be sure your pest-control vendor takes time to fully understand your situation – from prevalent pests to audit concerns. Ask about their quality-control process, and the longevity of their pest control technician team, and whether they have entomologists on staff to assist with emerging pest trends. These factors can serve as early indicators of the pest control quality you can anticipate.

Western Helps Clients Establish Pest Control Plans and Protocols

With an aim of being a true partner to its clients, Western dedicates resources to providing the commercial pest control expertise that clients really need. Beyond administering pest control proactively, that includes a focus on education and assistance creating commercial pest control plans and protocols. With three dedicated entomologists on staff, it is a part of what sets Western apart.

“One of the main things I help with is education,” says Hope Bowman, Board-Certified Entomologist and Technical Specialist for Western’s S. Jersey / Philly region. “I’ll do presentations for the nursing staff or administration in hospitals, or consult on pest control plans when they’re building or remodeling.”

Consultation offerings might include chiming in on what types of furniture to buy to control pests, or ensuring that pipe intakes are properly sealed before cabinets are installed to prevent problems with mice. With hospital clients, Bowman also consults on pest control guidelines, including those for bed bugs. “If a patient comes in with a bed bug on their clothing or in a bag, a hospital should have protocols in place for how they will respond,” Bowman explains.

If your business needs assistance creating the right pest control protocols, Western can help. Contact us for a free commercial pest control consultation and we can help you craft a pest control plan that works.

Communication Keeps Western Clients Pest-Free

When it comes to pest control, keeping clients happy and pest-free is an art, and one that Western takes very seriously. It starts with making clients our top priority, and developing processes and procedures that ensure superior service each time Western walks through the door. Customer care is as much about communication as it is about pest control – by making clients aware of the steps Western takes to reduce pest pressures, clients can better address issues that help create them.

“With pest control, you’re dealing with living organisms that you don’t always have complete control over,” notes Win Higgins, Quality Assurance Manager. “What counts is how quickly we resolve that issue. Client communication plays a big part.”

Higgins breaks down the essentials of pest-control communication into:

• What you did
• Why you did it
• The expected result

In addition to face-to-face communication, Western also takes goes to great efforts to produce detailed pest control documentation that prepares clients for successful audits. “Our service technicians and service supervisors are who really build value into Western’s service,” Higgins says. “By working together with our clients, we continually reinforce successful outcomes.”

Regional Entomologists

For some,the thought of pest infestations produces a chill, while others are fascinated by their biology and habits. Suffice it to say that Western’s team of entomologists fall into the latter category, bringing passion and a commitment to education to their role supporting the Western team in delivering proactive pest solutions. That same dedication is applied to our client accounts, which benefit directly from this in-house expertise.

“The great thing about having regional entomologists is that they can come out and assist us with in-service client education sessions,” Tom Mayfield, Branch Manager for Newtown Square and the Lancaster region, says.”They also assist in identification and program design when we face unusual pest conditions.”

Mayfield explains that bringing in a different set of eyes can change the approach to an unusual or emerging pest situation – especially when the insight comes from experts steeped in the biology and habits of bugs and pests. Citing a recent example, Mayfield shared how a Western entomologist was able to reclassify a bed-bug problem as a bat-bug infestation, an issue somewhat common in certain Philadelphia suburbs. (Bat bugs look incredibly similar to bed bugs, and can emerge in a home or business that’s housing a bat population in the attic.)

“Our entomologists are a real value-add for our clients,” Mayfield says, “and something that helps set Western apart.”